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Chatway

Live chat with one inbox for website, WhatsApp, Instagram, Messenger and email, a pay-per-resolution AI Support Agent and MCP access for your own agents.

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Pricing
A Free Forever plan covers one seat and 50 conversations a month. Business costs $31 a month billed yearly (2 seats, 200 conversations) and Plus $159 a month billed yearly (10 seats, 1,000 conversations), both with a 14-day free trial; Enterprise is custom. The AI Support Agent is a separate add-on on every plan at $0.50 per resolved conversation, with 10 free AI conversations to start. Official source 1 ↗
Available as
Web dashboard plus iOS and Android apps for agents. The widget installs on any website platform, with integrations for stores such as Shopify and WooCommerce. Official source 1 ↗
Primary group
Business & Operations

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What it does

Chatway is a live chat and customer messaging platform for small businesses and online stores. It puts website chat, WhatsApp, Instagram, Messenger and email in one inbox, adds an optional AI Support Agent trained on your website and knowledge base that hands off to people when needed, and lets you connect your own AI agent through MCP, webhooks and a REST API.

Official source 1 ↗

Features

  • AI Support Agent. An optional AI agent answers visitors around the clock in several languages, using only the text and website links you provide, and passes complex chats to your team; you can take over any conversation. Official source 1 ↗
  • Bring your own AI agent via MCP. Connect Claude, ChatGPT, Cursor or other MCP clients and choose what they can access, so they can tag, hand off and work conversations alongside the built-in agent. Official source 1 ↗
  • REST API and webhooks. Signed webhook events fire when visitors write, and replies go back through the REST API, which is available on every plan including Free. Official source 1 ↗ · Official source 2 ↗
  • Unified inbox. Connect WhatsApp Business, Facebook Messenger, Instagram DMs and a Chatway email address, and answer them from the same dashboard as website chat. Official source 1 ↗
  • Store-aware support. Shopify and WooCommerce sync gives agents and the AI access to orders, carts and store content, and lets visitors track orders or ask about their cart from the widget. Official source 1 ↗
  • Live translation. Incoming messages are translated into each agent's preferred language, and the widget can be shown in 20+ languages (paid plans). Official source 1 ↗
  • Automations and workflows. Rule-based workflows send greetings, route chats, assign tags, send surveys and trigger messages from visitor behaviour; Business includes 2 and Plus 15. Official source 1 ↗
  • Live visitors and team tools. See who is on the site and which page they are viewing, start a chat, and collaborate with assignments, private notes and canned responses. Official source 1 ↗

Pricing & free limits

Free

$0free forever

1 seat, 50 conversations a month (including API, MCP and webhook conversations), 30 days of chat history, API, webhooks and MCP access. Official source 1 ↗

Business

$31per month, billed yearly

2 seats, 200 conversations a month, unlimited chat history, 2 automations, 1 help center, Shopify and WooCommerce sync, social and email channels, live translation, branding removal. 14-day free trial; extra seats available. Official source 1 ↗

Plus

$159per month, billed yearly

10 seats, 1,000 conversations a month, 15 automations, team management, multiple widgets, inboxes and help centers. 14-day free trial. Official source 1 ↗

Enterprise

Customcontact sales

Custom seats and conversation limits, advanced roles, audit logs, SLA and priority support, dedicated onboarding. Official source 1 ↗

AI Support Agent add-on

$0.50per resolved conversation

Usage-based add-on on any plan, including Free; every account starts with 10 free AI conversations. Official source 1 ↗

Billing details

Paid plans can be refunded in full within 30 days of purchase, and cancelling or downgrading takes effect at the end of the billing period. Official source 1 ↗

Reaching the monthly conversation limit stops new replies; resetting the allowance early charges the current plan again and starts a new billing cycle. Official source 1 ↗

Additional seats are sold per seat, shown as $19 or $16 per seat when billed yearly. Official source 1 ↗

Free access & limits

The Free plan allows one agent seat and 50 conversations a month, and only the last 30 days of chat history and contacts are viewable. After the limit, the widget stays visible but you cannot reply to new conversations. Official source 1 ↗

Best for & limitations

A Shopify or WooCommerce store answering order-status and cart questions in chat, with product, coupon and order details shared from the store. Official source 1 ↗

A small support team letting AI handle repetitive questions such as pricing and refund policy while people take the complex cases. Official source 1 ↗

A developer wiring their own agent to website chat: receive the visitor's message by webhook and reply through the API. Official source 1 ↗

  • AI agent costs extra. The AI Support Agent is not included in any plan; after 10 free AI conversations it is billed at $0.50 per resolved conversation. Official source 1 ↗
  • Hard conversation caps. Every plan has a monthly conversation cap that also counts API and MCP conversations; once reached you cannot reply until renewal or a paid reset. Official source 1 ↗
  • Third-party AI processing. Visitor messages may be processed by third-party AI infrastructure providers, and you are responsible for telling visitors that automated replies may be used. Chatway says it does not train public or shared models on your conversations. Official source 1 ↗
Chatway product screenshot
Website previewFixed desktop viewport · 1440 × 900

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