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AI help desk for software teams: Kai agents answer customers, investigate bug reports with logs and code, rank feature requests and open pull requests.
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Gleap is a help desk for software companies, run by Gleap GmbH in Austria, built around four AI agents. Kai Support answers customers from your knowledge with citations; Kai Resolve investigates hard tickets using screen recordings, logs and read-only code access; Kai PM deduplicates and scores feature requests; and Kai Code turns confirmed bugs or approved requests into pull requests your engineers review and merge. Around the agents sit a shared inbox, live chat, in-app bug reporting, a help center, a public roadmap, surveys and outbound messaging, plus native integrations and an MCP server.
Official source 1 ↗ · Official source 2 ↗ · Official source 3 ↗1 seat and 1 project, live chat and inbox, in-app bug reporting, Kai Support, unlimited tickets with full history, 10,000 MAU, 100 customer emails a month. Shows "Powered by Gleap" branding; no email/messaging channels, help center, Copilot, other agents, integrations, API, webhooks or MCP. Official source 1 ↗ · Official source 2 ↗
Unlimited seats and projects, every channel and native integration, help center, roadmap, session replay, surveys, newsletters and tours, custom agents and the full agent team (Kai Support, Copilot, Resolve, Code, PM). 100,000 MAU, 1,000 emails a month then $2 per 1,000; Kai Support learns from up to 2,500 website pages and 10 hours of YouTube a month. Official source 1 ↗
Everything in Team plus Kai Voice (per minute), LLM model choice, advanced reports, SLA policies, custom roles and permissions, the SOC 2 report, higher API/MCP limits, 10,000 website pages and 40 hours of YouTube a month, 200,000 MAU and priority support. Yearly billing includes a $500 / €500 / £430 AI credit that expires at renewal. Official source 1 ↗ · Official source 2 ↗
Everything in Pro plus single sign-on, invoice billing, bring your own model (by agreement), a dedicated success manager, a custom SLA (99.9% monthly uptime commitment with service credits), custom MAU and email volume discounts. Sold through sales. Official source 1 ↗ · Official source 2 ↗
Annual prices are the monthly equivalent billed yearly, which works out to two months free. Self-serve plans are paid in advance through Paddle as reseller; invoice billing is Enterprise-only. Prices exclude VAT and other taxes, and the billing currency (USD, EUR or GBP) is set by your location. Official source 1 ↗ · Official source 2 ↗
A Kai Support resolution ($0.29 / €0.29 / £0.25) is a conversation Kai Support answered where the customer did not ask for a human within 72 hours and Gleap's review confirms it resolved the issue. Each conversation is charged at most once, hand-offs to your team are free, and nothing is included on Starter. Official source 1 ↗
Kai Resolve, Kai Code Cloud, Kai PM, custom agents and AI workflow steps bill by the tokens the model uses at the provider's rate plus Gleap's margin; an investigation averages about $0.49, and a code investigation bills as Kai Code usage. Kai Code Bridge sessions on your own coding subscription are not billed by Gleap. Support customers can ask to switch Kai Support to token-based pricing during the trial. Official source 1 ↗ · Official source 2 ↗
Usage-based AI is paid from one prepaid balance per organization. Auto-recharge is on by default and tops up from your card when the balance runs low; added funds do not expire, and with auto-recharge off the agents pause at zero. Official source 1 ↗
Customer emails above the plan allowance cost $2 / €2 / £2 per 1,000 on the subscription invoice, Kai Voice calls (Pro and Enterprise) are billed per minute from the AI balance, and YouTube video analysis is billed by tokens within a monthly allowance. Official source 1 ↗
The 7-day trial needs a valid payment method and converts to the selected paid plan on day 8 unless cancelled; if the workspace is not live by day 6 the trial is extended once by 7 days. It can be used once per person and once per company. Official source 1 ↗
Refunds are discretionary, generally only for extenuating circumstances such as technical issues, must be requested within 7 days of the initial purchase and are prorated; yearly plans are prorated at the non-discounted fee. Cancelling ends access at the end of the current billing period. Official source 1 ↗
Eligible early-stage startups can get 50% off Team or Pro for 12 months. Official source 1 ↗
Gleap has no free plan. A workspace without an active trial or paid subscription is read-only until a plan is purchased, though configuration and data are kept. Official source 1 ↗ · Official source 2 ↗
During the 7-day trial, 50 Kai Support conversations are included and never charged, and a trial credit of up to $50 / €50 / £50 covers Kai Resolve, Kai Code, Kai PM, custom agents, workflow steps and Kai Voice; when it runs out those agents pause until you subscribe, and top-ups are not available. Official source 1 ↗
Trial YouTube learning is capped at 1 hour of video, with videos up to 30 minutes, one at a time. Cancelling during the trial makes the workspace read-only and removes the remaining trial credit. Official source 1 ↗
A SaaS team can put Kai Support on its chat widget as first-level support, answering how-to and account questions from its docs and website, linking feature requests and filing bug reports with session details for the team. Official source 1 ↗
A product team can close the loop from bug report to shipped fix: Kai Resolve investigates, a teammate hands the confirmed bug to Kai Code, engineers review the pull request, and the customer hears back in the same conversation. Official source 1 ↗
Product managers can rank incoming feature requests by demand, revenue, strategic alignment and effort, then hand an approved request to Kai Code; voters hear back when it is released. Official source 1 ↗
Makers of apps built on Lovable, Replit, v0 or Base44 can have Kai Code ask the platform's own agent for a customer-reported fix, with Gleap following up with the customer once the change is published. Official source 1 ↗
Teams moving off Intercom, Zendesk or Freshdesk can import tickets and contacts, bring over help center articles and replace their existing chat widget on web and mobile. Official source 1 ↗
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