Website-checked tool profile

Harmony

AI service desk agents that resolve employee requests and maintain IT knowledge and asset records.

Sources checked Sep 27

Pricing: Harmony quotes each deployment individually instead of publishing a generic list price. Official source 1 ↗
Available as: Employees interact with the service desk through Slack and Microsoft Teams. Official source 1 ↗
Primary group: Automation & Agents

What it does

Harmony provides AI agents for IT and HR requests inside Slack and Microsoft Teams.

Knowledge generation. Generate a knowledge base from tickets, interactions and organizational context. Official source 1 ↗
Asset inventory. Maintain an automated inventory of assets and software. Official source 1 ↗
Application access. Handle access requests with approvals and automatic provisioning. Official source 1 ↗
Agent builder. Build custom AI agents without code. Official source 1 ↗

Custom quoteDeployment-specific; billing cadence not stated

Core service desk AI, knowledge generation, identity/device/application integrations and support. Official source 1 ↗

Billing details were not established by the checked official sources.

Free access and its limits were not established by the checked official sources.

Automate onboarding across account provisioning, software access, tickets and welcome messages. Official source 1 ↗

Approval for sensitive actions. Sensitive actions wait for explicit approval. Official source 1 ↗