Ordalin
Submit a tool

Reviewed tool profile

Robylon

AI support agents that resolve tickets and take actions across email, chat, voice and WhatsApp.

Sources checked

Visit website ↗
Pricing
Starter is free with 300 credits a month (about 40 conversations), chat only and basic models. Pro starts at $25 a month for 500 credits, Business at $180 a month for 4,500 credits with voice calls, and Enterprise is quoted. Yearly billing is 10% off; extra credits are $25 per 1,000, and live-agent seats and badge removal cost extra. Official source 1 ↗
Available as
Web dashboard with a website chat widget, email, WhatsApp, Slack and phone channels. · An MCP server lets Claude, Claude Code, ChatGPT, Codex, Gemini CLI and Cursor connect to a workspace. Official source 1 ↗ Official source 1 ↗
Primary group
Business & Operations

Also consider

See all 6 similar tools ↓

What it does

Robylon, a product of Zooid Tech Inc., is an AI customer support platform. Its agents answer customers on email, chat, voice and WhatsApp from your own knowledge base, take actions in connected systems such as Shopify, Salesforce or HubSpot, and hand anything they cannot finish to a person with context. It runs on its own or alongside an existing helpdesk such as Zendesk, Freshdesk or Intercom.

Official source 1 ↗ · Official source 2 ↗ · Official source 3 ↗ · Official source 4 ↗

Features

  • Agents that take actions. Agents read the systems an answer lives in and act, for example checking orders, starting returns or editing shipping details in Shopify. Official source 1 ↗ · Official source 2 ↗
  • Triage, knowledge base and custom agents. A triage agent routes each new conversation to a knowledge-base agent that answers from your sources, or to custom agents you build. Official source 1 ↗
  • Omnichannel support. One setup covers email, chat, voice and WhatsApp, with telephony through Twilio among others. Official source 1 ↗ · Official source 2 ↗
  • Helpdesk and CRM integrations. Works with Intercom, Salesforce, HubSpot, Freshdesk, Zendesk and Zoho, resolving routine tickets and handing off with full context. Official source 1 ↗ · Official source 2 ↗
  • Model choice. Free plans use small OpenAI and Gemini models; paid plans unlock all models with LLM fallback, and Enterprise can bring its own LLM. Official source 1 ↗
  • Knowledge-base tooling. Paid plans add knowledge-base gap detection, clustering and a testing suite. Official source 1 ↗

Pricing & free limits

Starter

$0Free forever

300 credits a month (about 40 conversations), 50 knowledge sources, basic AI models, chat widget only. Official source 1 ↗

Pro

From $25/monthMonthly, or $22/month billed yearly

500 to 3,500 credits a month; adds all AI models, WhatsApp, email and ticketing. Official source 1 ↗

Business

From $180/monthMonthly, or $162/month billed yearly

4,500 to 10,000 credits a month (up to $300/month); adds voice phone calls and Freshdesk, Zendesk and Zoho Desk integrations. Official source 1 ↗

Enterprise

CustomQuoted

Custom credits, bring your own LLM, WhatsApp voice calls, SSO, audit logs and SLAs. Official source 1 ↗

Billing details

Plans scale by credits, not seats; yearly billing is 10% off plans and add-ons. Official source 1 ↗

Add-ons: extra credits at $25 per 1,000, custom domain at $49 a month, badge removal at $29 a month, and live-agent seats at $19, $49 or $89 per seat a month. Official source 1 ↗

Upgrades are instant and keep agents, knowledge sources and history. Official source 1 ↗

Free access & limits

Starter gives 300 credits a month, about 40 chat conversations, with 50 knowledge sources and 1 MB of storage. Official source 1 ↗

Best for & limitations

E-commerce teams automating order lookups, returns and shipping changes. Official source 1 ↗

Support teams putting an AI first line in front of an existing helpdesk such as Intercom or Freshdesk. Official source 1 ↗ · Official source 2 ↗

  • Credit-metered usage. Conversations draw on monthly credits, and voice calls use credits at a different rate; extra credits cost $25 per 1,000. Official source 1 ↗
  • Voice and helpdesk handoff need Business. Voice phone calls and the Freshdesk, Zendesk and Zoho Desk integrations start on Business at $180 a month; the free tier is chat only. Official source 1 ↗
  • Paid extras. Human agent seats, a custom domain and removing the Powered by Robylon badge are billed separately. Official source 1 ↗
  • Vendor-reported results. Figures such as 85% of tickets resolved and 90% average CSAT come from Robylon's own site. Official source 1 ↗
  • Dated privacy policy. The privacy policy was last updated in April 2024, though the site lists SOC 2 Type II, GDPR and HIPAA compliance. Official source 1 ↗ · Official source 2 ↗
Robylon product screenshot
Submitted screenshotFixed desktop viewport · 1440 × 900

Similar tools

Published tools that share its categories.

ifyAI support agent that resolves tickets inside Freshdesk, Zendesk, Salesforce or HubSpot, billed per verified resolution.
Business & OperationsFree trialChecked Oct 30
Visit