Refund policy

Refunds for unused purchases

• Within 14 days of a purchase, if you have not used any of its credits, we refund the full amount to the PayPal account that paid, and the credits are removed.
• Once you have used a credit from a purchase, that purchase can no longer be refunded, including the credits left in it. For example, if you bought 3 credits for US$5.99 and used 1, the other 2 stay on your account to use later but are not refunded.
• A credit counts as used when you send a submission with it, whatever the review result.

Declined submissions

If we decline a credit submission, the credit goes back to your balance straight away, to use on another product. Credits do not expire, so this is a credit return, not a cash refund, and the purchase still counts as used.

Late reviews

Credit submissions are reviewed within 48 hours. If we miss that, tell us and we will return the credit for that submission to your balance.

How to ask

Email support@ordalin.com from the address on your account with the date of the purchase. We process approved refunds through PayPal within 5 business days; PayPal decides how quickly the money reaches you.

PayPal refunds and disputes

When a payment is refunded or reversed through PayPal, including a dispute or chargeback, the credits it bought are removed from your balance. Please contact us before opening a dispute; we can usually sort it out faster. Accounts that dispute payments for credits already delivered may be closed under our terms.

Your consumer rights

This policy does not limit rights you have under the Australian Consumer Law or other consumer laws, such as a remedy when a service is not delivered as described.